1) Payments IYZICO Virtual Pos we take over.

2) Return of Order Fee
In case of cancellation of your orders for possible reasons; Triogen Biyoteknoloji Sanayi Ticaret Limited Şirketi returns the product price to your account and / or credit card within three working days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.

3) Delivery
We try to deliver the products you ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 3 working days as specified in the product details. You will be informed in case of a possible delay in delivery.
In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day.
Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Our products from our Istanbul based company will be sent by DHL cargo company in INTERNATIONAL SHIPMENTS, and DOMESTIC SHIPMENTS will be sent by DOMESTIC CARGO SERVICE INC. After your orders are approved, they will be delivered to the Cargo company at the end of 4 (four) working days at the latest.
You can consult our customer representative and discuss different delivery terms.
Your orders will be delivered to cargo within 3 working days (Monday-Friday) after the bank approval. Depending on the distance of the delivery address, the cargo company will be delivered to you within approximately 14-21 days.

Delivery times of special production products vary according to the production time. Delivery information and production processes of such products will be notified to you.

In case of a mishap caused by us, you will be notified based on your membership information. That’s why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.

All of the products you choose will be delivered to you by the cargo companies we have contracted with.

The products you have purchased will be notified to you with a confirmation e-mail. If any of the products you have selected are not available in stock, an e-mail will be sent to you.

www.trioscience.com is an online shopping site. It allows multiple users to shop at the same time. In rare cases, it is possible for the consumer to buy the same product and the product is out of stocks.

If the product you paid for over the internet is not in stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be delivered to the consumer between these dates, the payment made will be returned to him.

4) Payment Tracking
If the system in question cannot perform the transaction due to any problem, our visitor is informed of this at the end of the payment page.
In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.
The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred.

Please be carefull!

Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company.
After the delivery of the product, it is accepted that the cargo company has fulfilled its duty completely.
If the product is damaged: Send the report you have prepared to fax number +90 216 606 19 86 as soon as possible and report the situation to [email protected] .
If you perform these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible.


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